Unpleasant Incident - Conclusion.

The uncalled incident in TESCO is now settled and today I had closure on this matter after meeting up with their store manager.

After I lodged the official complaint at the Customer Care counter and on line, I only managed to get a reply in my email on June 18th after eleven days .......... oh OK, I guess it is still within the fourteen days as mentioned in their website. I do not know what had happened to the written complaint that I made at the Customer Care counter.


On the evening after receiving the email, I got a call from the store manager apologising for the unpleasant and uncalled for incident. He was very apologetic through out the conversation and explained the corrective action that had been taken to ensure that incidents like this would not happen again. Assured me that it is safe to visit their store again and requested me to meet up with him the next time I am there.

Today we had to get quite a few groceries and we decided to get it from TESCO so that I could meet up with the store manager face to face. I was surprised to meet quite a young chappy to be the store manager and he was polite. I guessed he must had put on his apologetic face and seemed very concerned that such a thing could had have happened. When I asked him why there was no respond to the complaint note that I filed with the Customer Care service counter, he was quick to respond that he was on leave at that time. Hmm!! On leave eh! How about somebody else like an assistant to respond unless it is thought off as an unimportant matter or is it a coincident that he came back on the same day that I received the email from their head office? Hey man!! I was not born yesterday you know!!! Anyway I was satisfied with the action and not wanting to pursue the matter any further, I gave him a smile that translate to "Don't crap me", shook hands and parted company.

I guess after becoming a TESCO person, it is difficult not to patronise the place.

Unpleasant Incident

Last Monday as usual Home Minister and myself went to TESCO to shop for our and mum-in-law's weekly groceries and stuffs. It was as usual pleasant with lots of things to browse at until we bought two heads of broccoli because they were lovely. The broccoli had to suffer unnecessary abuse by a very unpleasant TESCO's staff and it wasn't lovely anymore after the uncalled for incident. We have our rights as a customer and a member of the public so we made an official complaint in writing at the customer service counter and was promised that it would be pass on to the management. Just to make sure our complaint don't go a stray, we made another complaint through their web site.

According to their web-site, all complaints will be attended to within 14 days and till today there is no response from the Malacca store where we made the complaint at the service counter.



My IC number and Clubcard number is not the true number so as to prevent misuse, it is only to show that I did fill it in.

The actual complaint that was made through their web-site.

My every visit to your store was always pleasant. Being a resident of Malacca and a retiree, I always look forward to the weekly visits to your store for almost all our daily needs. Yes, your service was excellent with great product range and prices until today.

I was really shocked at the attitude of one of your male staff towards my wife and me. We were waiting patiently in queue for our turn to have our two lovely heads of broccoli weighed and tagged at the fresh vegetable weighing counter. When it was our turn, my wife passed the broccoli in a plastic bag to him.

While sealing the plastic bag, a female staff came and said something to your male staff and he immediately left the counter with our broccoli in hand, leaving the counter unattended. Not knowing where he was going, I called out to him, he turned
around and glared at me. He then return and chucked the broccoli onto the counter. He then walked away in a huff, shouting at us.

We really wanted the broccoli so we asked that female male staff to weigh and tag it. All she could do was to give us a blank look, not knowing what to do. Moments later the male staff came back, still shouting at us and unwillingly weighed and tagged the broccoli. Then he threw (yes, THREW) the broccoli on the counter. Throwing a dirty look at us, he walked off, yelling and challenging us to lodge a complaint.

Fearing for our safety I quickly filled up a complaint form at the customer service counter while my wife paid for the purchases even though we only managed to get about half of what we had on our list. Now I am wondering whether I should go back to your store to complete our weekly shopping and risk being harassed or just go to Giant or Mydin which are, incidentally,nearer to our home.

Now let's see whether they really love to hear from us!! ten more days to go and counting.

It's Hurting

Since I nangka busuk on 30th August, the part just below the small of my back still hurt and so is the region above it. The part just below the small of the back also hurts when I walk up a slope. Ooooo pain lah!!!!

A couple of days after the incident, the pain becomes persistent so I had to use one of those kind of plaster thingy for one night and it feels better the next day ........ I guess I'll have to use it again tonight ...... and no hard labour over the next few days I guess .......... :)

"Nangka Busuk"

"Nangka" is the Malay name for jackfruit and "busuk" is Malay for rotten or smelly and "nangka busuk" is a Malay expression used when someone fall. When a rotten jackfruit fall from a tree and by virtue of its weight it will definately make a thud.

Today I was replacing loss water in the fountain due to evaporation and spilling with a hose direct from the tap. At first the water was clear but turn to a disgusting thick tea colour after a while so I decided to fetch water from our bathroom with a pail because it is filtered so it is much clearer and purer. Why are we paying for dirty portable water??????

The fountain is now much more livelier with plants and fishes in the water, it is really soothing just to look at it. Every morning and evening I'll spent some time "talking" and watching the fishes while feeding them. I like the noen tetra most because of their brilliant colour and their pleasant nature.

So I am sure you can understand why I decided to get the water from the bathroom, yes I just cannot my precious fishes to live in dirty water. Initially I thought of using a normal size pail to fetch the water but decided against because of my bad back and used a smaller even though I have to make an additional trip. The first two trips was fine and on the third trip arrghhh!!!!!!! thud ....... yes I slipped on a small puddle that I spilled and "nangka busuk" ouch!!!!. I broke my thumb nail and my thumb is still hurting, so is my butt. :)